Refund policy

RETURNS

WHAT IS YOUR RETURN POLICY?

We do not accept returns, exchanges or refunds/cancellations on pre-curated collection packages once they have shipped.

If you have ordered an individual item through our marketplace, we accept returns within 20 days of the shipment of items. All items must be returned unused, unopened and in the original form of packaging it was received. There is a $7 return fee incurred for each package that will be deducted from the refund to your original form of payment. We reserve the right to refuse any items that do not meet the above mentioned standards.

If you have a return or questions about a product, please reach out to hello@pollox.co.  

THE TRACKING INFO SAYS THE GIFT WAS DELIVERED, BUT IT HAS NOT BE RECEIVED, WHAT SHOULD I DO?

Please ensure that you or the recipient has checked all areas of the premises of the delivery address and/or has asked any available attendants. Often times, packages are set aside in the lobby or front door of the building or a doorman/building attendant has accepted the package on behalf of the resident. In all other cases, we will work with the carrier to locate the package on our end and we encourage you to file a claim on yours if the package is lost or stolen.

I WANT TO PURCHASE AN ORDER NOW BUT WANT IT SHIPPED/DELIVERED AT A LATER DATE

This is totally doable! Leave us a note upon checkout stating how far in advance you’d like us to ship your order. Unfortunately, we cannot guarantee that your package arriving on a specific date due to the carrier, but we will work on getting it delivered within a time frame or date range! 

WHAT IF MY PACKAGE ARRIVED DAMAGED?
Please inspect your order as soon as you receive it and contact us immediately if any items are defective or damaged so we can evaluate the issue and make it right.